JavaScript Job: Solutions Consultant, Public Sector

The Solutions Consultant is responsible for all technical, solution, and competitive aspects of the Zendesk sales cycle in our growing Public Sector business. As an SC you are both sales focused and technically savvy. You will be successful in selling to public entities, and convincing C-level and director level executives of the technical merits of the software solution. You will work in conjunction with Sales, Marketing, and Product Managers, to be the technical bridge between our Sales Representatives and their prospects. You will take ownership of the prime technical relationship with our prospects to drive customer happiness by proactively managing and delivering technical information to our customers both onsite, online, and via telephone.

Requirements

• 2+ years of Public Sector or Mid Market/Commercial software selling experience.

• Experience mapping RFI/RFP requirements to software solutions.

• Good interpersonal, communication, persuasion, presentation and writing skills.

• Call Center experience is desired (and a huge plus!)

• Experience scoping, leading and executing customer pilots and proof of concepts.

• Knowledge in web / scripting technologies, HTML, CSS, JavaScript and SaaS applications.

• Outstanding problem solving skills, including the ability to meet a business requirement with a technical solution.

• You have superior solution scoping abilities, using our existing solution and influencing new product development.

• Should be open to working in a dynamic environment with multiple roles.

• Bachelor’s degree is a requirement; graduate degree is a plus.

• Willingness to travel.

• You have an obvious passion and people skills.

Desired Skills

• Previous consulting experience implementing enterprise class software solutions.

• In-depth knowledge of Customer Service Software, ITSM, data warehousing, business intelligence.

About Zendesk - Champions of Customer Service

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences — and we stick with it in our workplace. Over 6,000 employees worldwide have the flexibility and trust to choose where they work. The fact is, we know great work happens anywhere. Whether you’re collaborating from your home office, a Zendesk workspace, or the kitchen table, you’re part of one team at Zendesk.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

For jobs in the US only: If hired, you will be required to provide proof of full vaccination against COVID-19 and will be provided with an opportunity to request an accommodation for reasons recognized by applicable law. This is a requirement of employment for jobs based in the United States.

For jobs in Australia, Brazil, Canada, the Philippines and Singapore: If hired and required to work in office or in person with others as part of your job, you will be required to provide proof of full vaccination against COVID-19. Zendesk will consider exceptions for reasons recognized by applicable law. This is a requirement of employment for jobs based in Australia, Brazil, Canada, the Philippines and Singapore.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to [email protected] with your specific accommodation request.

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